ADMIN
Commission disputes
Agents have 30 days from pay date to file a correction. Reviews route directly to admin.
Open
2
Resolved (30d)
1
Avg time to resolve
1.4 days
Open disputes
2 awaiting reviewMissing mobile line on commission
Kai Mitchell · d-11 · Xfinity · Trey Simmons · 2 hours ago
Customer activated 2 mobile lines on install but commission only counted 1.
Chargeback disputed
Adam Lee · d-9 · Xfinity · Carmen Díaz · 1 day ago
ISP reported chargeback but customer is still active per my last check-in.
Recently resolved
Override calculation looks off
Tom Brennan · d-13 · Verizon · Greg Bauer · 4 days ago
Expected $25 override under Marcus, got $5 grandfather. Marcus has TT4 last month.
Resolution: Correction issued — Marcus's TT4 snapshot was delayed. Adjustment posted.